Privacy Policy

Last updated: January 2025

Information We Collect

Kustode is committed to protecting your privacy and maintaining the confidentiality of your health information. This Privacy Policy explains how we collect, use, and protect your information in compliance with HIPAA and other applicable privacy laws.

Personal Information

We may collect the following types of personal information:

  • Contact information (name, email, phone number)
  • Professional information (job title, company)
  • Account credentials and preferences
  • Usage data and analytics

Health Information

As a healthcare technology provider, we may process Protected Health Information (PHI) on behalf of our covered entity clients. We maintain strict safeguards and follow HIPAA requirements for all PHI processing.

How We Use Your Information

We use your information to:

  • Provide and improve our revenue cycle management services
  • Process billing and eligibility verifications
  • Communicate with you about our services
  • Ensure compliance with healthcare regulations
  • Protect against fraud and security threats

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Service Providers

We may share information with trusted service providers who assist in operating our platform, conducting business, or serving our clients, provided they agree to maintain confidentiality.

HIPAA Compliance

Kustode is committed to full HIPAA compliance. We serve as a Business Associate for covered entities and maintain appropriate safeguards for all Protected Health Information (PHI).

Data Security

We implement industry-standard security measures including:

  • 256-bit encryption for data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and employee training
  • SOC 2 Type II compliance

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of certain communications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@kustode.com
Phone: (413) 654-0488
Address: Boston, MA, United States