Terms of Service

Last updated: January 2025

Acceptance of Terms

By accessing and using Kustode's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Description of Service

Kustode provides AI-powered revenue cycle management solutions for healthcare providers, including medical billing, eligibility verification, prior authorization, and related services.

User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Use our services in compliance with applicable laws and regulations
  • Not attempt to gain unauthorized access to our systems
  • Not use our services for any unlawful or prohibited purpose

Data and Privacy

We are committed to protecting your data and maintaining HIPAA compliance. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your information.

Service Availability

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted service. We may perform scheduled maintenance and updates that may temporarily affect service availability.

Limitation of Liability

Kustode shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, except as required by applicable law.

Service Level Agreement

We provide service level commitments for our platform availability and response times. Detailed SLA terms are available in your service agreement.

Intellectual Property

All content, features, and functionality of our services are owned by Kustode and are protected by copyright, trademark, and other intellectual property laws.

Termination

Either party may terminate the service agreement with appropriate notice as specified in your contract. Upon termination, you will have access to export your data.

Compliance

Our services are designed to help healthcare organizations maintain compliance with:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • HITECH (Health Information Technology for Economic and Clinical Health Act)
  • State and federal healthcare regulations
  • Industry security standards

Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform.

Contact Information

If you have questions about these Terms of Service, please contact us:

Phone: (413) 654-0488
Address: Boston, MA, United States
Website: www.kustode.com